When you contact us or request service, we collect your name, phone number, email address, and service address. We also collect details about your HVAC system and the problem you're having so we can send the right technician.
Like most websites, we automatically collect basic technical information when you visit, such as your IP address, browser type, and the pages you view. This helps us understand how people find and use our site.
We use your information to schedule appointments, dispatch technicians, provide accurate estimates, and complete your HVAC repair or installation. We also use it to follow up on service, answer questions, and send appointment reminders.
With your permission, we may send occasional maintenance tips or seasonal offers. You can opt out of these messages at any time by replying STOP or contacting us directly.
Our website uses cookies and similar technologies to remember your preferences and improve your browsing experience. Cookies help us see which pages are most helpful and where we can make things clearer.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly, but you can still call us for service.
We use trusted third-party tools like Google Analytics to understand website traffic and improve our services. These tools collect anonymous usage data and do not identify you personally.
We may also use scheduling and customer communication platforms to manage appointments and reminders. These providers only access the information needed to perform their specific tasks and are required to protect it.
We do not sell, rent, or trade your personal information. We share it only with our own technicians, office staff, and trusted service providers who help us run our business, such as payment processors or scheduling software.
We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In every case, we share only what is necessary.
We keep your personal information for as long as needed to provide service, maintain your account, and meet legal or tax requirements. When it is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access, and staff training on privacy practices.
No method of transmission over the internet is completely secure, but we work hard to safeguard your data and continually review our practices.
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also object to certain processing or ask us to restrict it.
To exercise any of these rights, contact us using the information below. We will respond promptly and help you understand your choices.
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page with a new effective date.
We encourage you to review this page occasionally to stay informed about how we protect your information.